Shipping & Refund Policy
Shipping & Returns
Our normal business hours are 12:00 PM to 8:00 PM. All orders usually ship within 2 business days from the date on which the order was received. Orders that are placed after 3:00 PM PST each day will be processed the following business day. Any orders placed during the weekend (Saturday and Sunday) are processed the following business day. We do not ship on holidays and or weekends.
We will make our best efforts to ship orders immediately. We, however, are unable to guarantee delivery on certain dates to different shipping time variances. Weather and other conditions may affect delivery times that we have no control of.
We offer USPS for all domestic shipments. Free shipping does not apply to international orders and or expedited orders.
All nicotine sales are final without exception. The only time we will accept a return or exchange for an item, is if the item is damaged from shipping (damaged due to mishandling by the shipping courier), manufacturer defect, or items received was incorrect.
To complete your return, follow the directions below:
- Email us your full name, order number and reason for return to. If your item was damaged, please include pictures and be as detailed as possible.
- We will review your Returned Merchandise Authorization within 1-2 business days letting you know whether your RMA has been accepted, declined or if further verification is needed.
- If an RMA is accepted, we will email you a prepaid return shipping label that you can attach to your return package which must be shipped back to us immediately. Packages will be returned using the same carrier that was chosen at checkout. If returns are not sent back to us within 5 business days of first notifying Dell Vapers, your RMA will no longer be valid.
- Once items have been received we will notify you. Should you have any questions please contact us at firstname.lastname@example.org
- Replacement items will be shipped back to you after the item has been inspected for damages.